Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ardbm

IMPORTANT Read before applying

Advanced English C1 required, daily communication with USbased patients and teams
Must be comfortable handling patient calls and coordinating multiple cases at once
Must be available to work EST hours 9am5pm EST
This is a patientfacing healthcare role involving intake, scheduling, and administrative coordination

Customer Service Patient Intake

Join a growing USbased mental health clinic supporting patients with major depression.
You will act as the first point of contact, guiding patients through the intake process, from answering questions and reviewing forms to scheduling appointments and verifying insurance.

What Youll Do
Answer incoming patient inquiries via phone, email, and text
Guide patients through the intake and onboarding process
Collect and document medical and intake information accurately
Create and update patient records in CRM and EMR systems
Support patients in completing forms and follow up on missing information
Schedule telehealth evaluations and coordinate next steps
Verify insurance benefits and assist with prior authorisations
Coordinate with internal teams to ensure a smooth patient experience
Escalate complex cases when needed

Who Youll Work With
Work closely with internal teams and healthcare providers to ensure patients move smoothly through the intake process.





Who Were Looking For
Strong communication skills in English clear, professional, empathetic
Experience in customer support or patientfacing roles
Highly organised with strong attention to detail
Comfortable handling sensitive conversations with empathy
Able to manage multiple tasks and follow through consistently
Techsavvy and comfortable using multiple systems

Location Must be based in Colombia

Experience Customer service experience required healthcare experience is a plus

Why Join Us
Impact Help patients access mental health treatment and support their journey
Culture Join a compassionate, structured, and supportive team

Benefits
Preset salary growth weekly payments
100 remote role

Work Details
Schedule Monday Friday 900 AM 500 PM EST
40 hours per week
Employment Type Fulltime

To apply
Please submit your application in English.
Only candidates who meet the English requirement will be considered.
Bolsa de trabajo Colombia ofrecemos puesto de Bilingual Customer Service Representative para el sector de Atencion a clientes en la empresa Hyremote de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ardbm

📌 Bilingual Customer Service Representative EnglishRemote (Bogotá)
🏢 Hyremote
📍 Bogotá