Postúlate en Kit Empleo: kitempleo.com.co/empleo/1arezu

Who are we?
Empresa confidencial is a general Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions?
Join our team as an Account Manager and take ownership of a key client relationship.
You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.
This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.
If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes ?
What you will do:
Take part in new client integrations and manage one or several accounts simultaneously;




Act as the main point of contact between clients and internal support teams;
Ensure support processes meet agreed KPIs, SLAs, QA standard;
Monitor service quality, team discipline, and performance via internal and external QA tools;
Analyze key metrics, prepare reports, and identify areas for improvement;
Gather client feedback and translate it into actionable improvements for internal teams;
Work closely with internal teams to ensure seamless service delivery;
Maintain internal product and process documentation;
Support hiring, onboarding, and professional growth of team members;
Take a leadership role within projects and contribute to long-term client success.
What you need to succeed in this role:
Fluency in English (C1–C2);
2+ years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related industry
Proven experience managing 10+

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1arezu

📌 (fluent English) Account Manager (Bogotá)
🏢 Importante grupo
📍 Bogotá