Postúlate en Kit Empleo: kitempleo.com.co/empleo/1argv9

Who we are

At Empresa confidencial, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and integral inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Empresa confidencial is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions

.

See yourself at Empresa confidencial

Join the team as Empresa confidencial’s next Fast Track Onboarding Specialist 2

About the job

Empresa confidencial is seeking a Fast Track Operations Specialist to join the team that runs Empresa confidencial’s personalized onboarding team globally.



This role will work directly with customers to help them onboard A2P their a2p numbers with 1:1 customer engagement. Fast Track Onboarding Specialists are the personalized onboarding experts under the A2P onboarding org. The Fast Track onboarding team is a key part of Empresa confidencial’s Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go to market times solutions.

Responsibilities

In this role, you’ll:
- Provide personalized onboarding support for customers who sign up for our Fast Track Packages.
- Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands.
- Able to provide compliance guidance for all A2P products.
- Manage Onboarding SLAs and credit utilization for each product
- Partner with operations teams to scale onboarding volumes per assigned customer
- Join weekly calls with customers to report metrics and review any open items or addition

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1argv9

📌 Fast Track Operations Specialist 2 (Colombia)
🏢 Sin nombre
📍 Colombia