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Company Description

We are One Empresa confidencial — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Empresa confidencial is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Empresa confidencial Team, Playing to Win.
Empresa confidencial was founded 35 years ago (1986). Since then, we have become a leading general provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Job Description

Overview:
Connect is one of the premier and fastest selling products at Empresa confidencial Global, providing full Omni-Channel, Contact Center as a Service solution for our clients.



We are seeking a Product Delivery Manager specializing in Contact Center Technology to lead the successful implementation and continuous improvement of our customer engagement platforms. In this role, you will drive the delivery of solutions that power voice, chat, messaging, and omnichannel support, ensuring alignment with business goals, operational needs, and technical architecture. The focus of the job will be to manage the Connect product development workload, which includes identifying, strategizing, and defining new product offerings, defining Service requirements, prioritizing initiatives, tracking budget, and preparing products for market. You will collaborate with product development, architecture, engineering teams, contact center operations, vendors, and IT to deliver scalable, reliable, and user-centric systems that enhance customer and agent experiences.
Experience of working with internal and external clients is required. This is a remote / work from home position.
- Ideal candidates would poss

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ark1a

📌 Manager - Product Delivery (Bogotá)
🏢 Sin nombre
📍 Bogotá