Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ark7c

About the Role

We are looking for a
Customer Service & Track and Trace Specialist
to ensure a seamless shipment experience for our customers by providing proactive visibility, issue resolution, and high-quality support across the logistics lifecycle. This role plays a key part in coordinating with internal teams and external partners to monitor shipments, resolve operational issues, and deliver reliable, transparent communication to customers.

What You’ll Do
- Build transparent, trusted relationships with customers by providing timely updates and proactive communication regarding shipment status and operational incidents.
- Monitor shipments and ensure accurate
track and trace visibility
across logistics platforms and carrier systems.
- Investigate and resolve shipment issues including delays, exceptions, documentation discrepancies, and delivery incidents.
- Coordinate with carriers, operations teams, and internal stakeholders to ensure timely resolution of customer requests.
- Accurately document, track, and communicate shipment updates, incidents,



and resolutions in internal systems.
- Identify operational inefficiencies and contribute to improving customer service and logistics visibility processes.

What We’re Looking For
- Around
1
yeas of experience in
customer service, tech support or customer care
related role.
- Strong problem-solving skills and the ability to manage multiple cases simultaneously.
- Excellent communication skills with the ability to provide clear updates to customers and internal stakeholders.

Why Join Us?
- Opportunity to work in a
dynamic logistics and supply chain environment
.
- High-impact role ensuring
customer satisfaction and operational excellence
.
- Collaborative culture with close interaction between
operations, carriers, and customer-facing teams
.

Customer Service | Back office | Backoffice | Transportation | Logistics | Track and trace | Call | Email | Administrative

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ark7c

📌 Customer Service (Cartagena)
🏢 Empresa reconocida
📍 Cartagena