Postúlate en Kit Empleo: kitempleo.com.co/empleo/1arkck

A premier hotel booking platform is seeking an enthusiastic and sales-driven
Inbound and Outbound Sales Call Center Agent
to join our dynamic team. In this role, you will be responsible for converting inbound inquiries into hotel reservations, following up with customers who abandoned their bookings, and assisting customers who encountered booking issues by offering alternative hotel options. Your primary goal is to close sales by assisting customers with completing their hotel bookings while providing exceptional service and a seamless experience.

With over 3000 employees across 11 sites,
Empresa confidencial
is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Empresa confidencial we work together to support each other in a common interest, making our customers’ success our own success.

Key Responsibilities:

Inbound Sales Responsibilities:
- Answer inbound calls from customers inquiring about hotel availability, pricing,



or booking details.
- Provide accurate information about hotels, locations, and amenities, and assist customers in finding the best hotel options based on their preferences.
- Guide customers through the booking process, ensuring all details are confirmed (dates, payment, special requests).
- Close sales by finalizing hotel reservations during the call, ensuring all steps are completed smoothly.
- Handle payment processing and confirm bookings in the system, providing customers with confirmation numbers and booking details.
- Upsell additional services, such as hotel upgrades, premium packages, or extras like breakfast and parking.

Outbound Sales Responsibilities:
- Make outbound calls to follow up with customers who started but did not complete their hotel bookings on the website.
- Encourage customers to complete their reservation by addressing any concerns or questions they may have.
- Offer assistance and alterna

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1arkck

📌 Inbound and Outbound Sales Agent with English (Cali)
🏢 Empresa reconocida
📍 Cali