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Service Desk Analyst
Location: Bogotá, Colombia.
Schedule: full-time (Monday to Thursday from 9:00 AM to 7:00 PM and Friday from 10:00 AM to 7:00 PM)
Modality: In-person (On-site position)
Salary range: $1000 USD
As our Service Desk Analyst, you are the first line of defense and the face of IT for our organization. Your mission is twofold: to provide world-class technical support to our team and to help us evolve by optimizing IT workflows. You won’t just be fixing computers; you’ll be ensuring our entire operation runs smoothly while gaining hands-on experience with industry-leading technologies.
Key Responsibilities
1. Technical Support & Problem Solving
Act as the primary point of contact for user inquiries, providing fast and effective first-line assistance.
Diagnose and resolve technical issues following Standard Operating Procedures (SOPs).
Recognize and escalate complex challenges to senior analysts, ensuring no problem goes unsolved.
2. Operational Excellence
Infrastructure Support: Manage and troubleshoot business systems, including Active Directory, Google Workspace,



VPNs, Microsoft Intune, and Entra ID.
Process Management: Follow ITIL-based frameworks for incident, problem, change, and asset management.
Documentation: Maintain a meticulous record of solutions and update ticketing systems to build a robust internal knowledge base.
Continuous Improvement: Monitor IT service metrics and contribute ideas to drive efficiency and service quality.
3. Collaboration & Project Support
Support the Onboarding and Offboarding process to ensure every employee has the tools they need from day one.
Partner with Infrastructure, Cybersecurity, and Dev teams to maintain high service standards.
Get involved in high-impact IT projects, such as software rollouts, security upgrades, and system migrations.
Who are we looking for?
Analytical Thinker: You enjoy deconstructing problems to find the root cause.
Agile: You adapt quickly to new technologies and changing priorities.
Com

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1arkdf

📌 IT Service Desk Analyst I (Bogotá)
🏢 Reconocida empresa
📍 Bogotá