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Requisition ID: 258011

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Purpose

The ScotiaHelps Advisor, Front End (Bilingual) is responsible for the maximization of collection recoveries on assigned Credit Products while minimizing collection costs. The incumbent conducts timely, effective collection follow-up/activity on assigned Credit products in varying stages of arrears, as also current and written off accounts.

The incumbent is expected to manage outbound and inbound calls for over multiple Countries with adherence to established methodology by performing timely recovery.

The incumbent should reduce delinquency rates through effective management, persuading the client towards a solution advising and offering appropriate payment solution schemes under the approved collection scripts. They should use all available resources and outlets available and should continuously employ extensive search methods seeking additional client data,



via family or references in compliance with existing policies

The incumbent should use a great deal of creativity and perseverance in the management of problem accounts to gain customer cooperation, preventing roll-over to the Non-Accrual/Charged-off category, maximizing the recovery of Charged Off accounts and protecting the Bank’s interest. The incumbent is responsible for meeting specific goals/objectives that will result in achieving high levels of productivity and effectiveness which will contribute to the overall success of the Unit.

The incumbent is responsible for providing effective, straightforward and knowledgeable service through daily interactions to create a relationship of mutual trust and confidence with our customers, suppliers, peers and other employees.

Accountabilities

1. Influence collection activity so as to provide the Bank with optimal delinquency ratios:

• Collect assigned acc

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📌 ScotiaHelps Advisor, Front End (Bogotá)
🏢 Importante grupo
📍 Bogotá