Postúlate en Kit Empleo: kitempleo.com.co/empleo/1armff

At Empresa confidencial, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The NICE CXone Professional Services Senior Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.

What You'll Be Doing




- Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
- Exercises wide latitude in determining objectives and approaches to engagements.
- Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements.
- Works on issues that impact design/selling success, future concepts, and product offerings.
- Ability to mentor Software Engineers
- Work as a member of the Empresa confidencial project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET
- Design and present projects to improve current process and overall platform.
- Code and test projects.
- Deliver high-quality software on time.
-

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1armff

📌 Professional Services, Senior Engineer (Colombia)
🏢 Importante Empresa Del Sector
📍 Colombia