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Job Description

We are looking for an experienced Customer Service professional with a background in e-commerce and strong systematic problem-solving skills. In this role, you will handle customer inquiries across chat and written channels, take full ownership of cases, and resolve issues with a structured and solution-oriented approach. You are expected to work independently during assigned shifts while managing multiple inquiries efficiently without compromising accuracy or empathy.

Responsibilities:

A. Customer Support & Communication
- Deliver timely, clear, and empathetic responses to customer inquiries across chat and written channels.
- Provide accurate, solution-oriented support to effectively resolve customer questions, concerns, and issues.
- Escalate complex or high-impact cases to relevant internal teams while maintaining a seamless customer experience.
- Uphold a consistently professional and brand-aligned tone in all customer interactions.

B. Systematic Problem Solving & Ownership




- Take full ownership of customer cases from initial contact through to final resolution.
- Identify recurring issues, patterns, and gaps, and proactively propose actionable improvements.
- Demonstrate a strong customer-obsessed mindset, balancing efficiency with high-quality outcomes.
- Handle multiple concurrent conversations with precision, prioritization, and attention to detail.

C. Collaboration & Teamwork
- Collaborate closely with supervisors and cross-functional teams to ensure consistent and high-quality service delivery.
- Actively contribute insights, feedback, and best practices to continuously improve team performance.
- Support internal initiatives, including training, documentation, and process optimization.

D. Performance & Compliance
- Consistently meet or exceed KPIs, including response time, resolution quality, and customer satisfaction metrics.
- Strictly adhere to internal processes, data privacy standards, and company policies.
- Maintain strong re

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1armhq

📌 Part-Time Customer Service (Colombia)
🏢 Importante empresa
📍 Colombia