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Requisition ID: 258362

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Purpose

In the role of Incident Manager, you’re responsible for responding to account-level threats and attacks at scale. This includes incident triage, threat-actor journey mapping, containment, remediation, and identification of root cause contributors. You regularly connect with your colleagues across Fraud Threat Management to ensure ongoing situational awareness across the team. You’re calm under pressure and draw on your years of experience and knowledge of industry best practice to inspire confidence with stakeholders across the Bank as you keep our customers and the Bank safe.

Accountabilities

• Respond to account-level attacks targeting any of Scotiabank’s products and digital properties in Canada. Regularly review and incorporate lessons learned.
• Produce and provide timely incident communications for a variety of audiences in accordance with the incident management protocol, incident communication matrix,



and associated playbooks to ensure awareness and appropriate levels of engagement as part of response activities.
• Provide guidance and recommendations to your leadership, peers, and stakeholders across the team to support effective decision-making during incident response, post-incident, and prevention phases.
• Identify systemic issues, reoccurring problems, and identified threats/vulnerabilities to our Fraud Problem Management function. Ensure these and other root cause contributors are captured within post-incident reviews.
• Act as a SME resource to our Fraud Problem Management team to support appropriate and effective resolutions for identified problems.
• Work to maintain and exceed established incident management KPIs including mean-time-to-detect (MTTD), mean-time-to-containment (MTTC), mean-time-to-remediation (MTTR) as measured by event type and severity.
• Identify and recommend changes to cyber-fraud monitoring and a

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1armwl

📌 Incident Manager (Bogotá)
🏢 Empresa reconocida
📍 Bogotá