Postúlate en Kit Empleo: kitempleo.com.co/empleo/1arnsa

Our Company

At Doxa, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.

Our commitment to fostering a vibrant and supportive team culture sets Doxa apart. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you personally and professionally thrive.

Location:
Remote – Colombia

Work Environment:
Colombian and international teams

Work Hours:
Monday to Friday, (Full-Time) –1:00PM - 10:00P.M PST (3:00PM - 12:00P.M HORA COLOMBIA)

Salary range
: 6.000.000COP per month

Contract Type:
Long-term

Languages Required:
Advanced English and Spanish (Bilingual)

Role: Tier 2 Help Desk Support

⚠️
Important – English Requirement
⚠️

Candidates
without advanced English proficiency (C1) will not be considered
for this position.

The Role

We’re seeking a
Tier 2 Help Desk Support professional




with strong hands-on experience troubleshooting and administering business IT environments.

This role is designed for professionals who can
handle escalated technical issues with minimal supervision
, troubleshoot complex technical problems, and support
server and infrastructure environments
.

You will play a key role in diagnosing technical issues, driving problems toward resolution, and maintaining clear documentation while communicating effectively with clients and internal teams.

Technical Requirements

Microsoft 365 / Office 365
- Work within
M365 admin centers
to investigate and resolve issues beyond basic user support.
- Troubleshoot:
- Mail flow
- Licensing
- Account state issues
- Permissions
- Teams behavior
- OneDrive / SharePoint sync or access issues
- Cross-service user problems
- Distinguish between
routine end-user issues and tenant-level, policy-level, or configuration-level problems
.

Windows Server / Active Directory
- Use

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1arnsa

📌 Senior Help Desk (Colombia)
🏢 Importante empresa
📍 Colombia