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Our Company

At Doxa, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.

Our commitment to fostering a vibrant and supportive team culture sets Doxa apart. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you personally and professionally thrive.

Location:
Remote – Colombia

Work Environment:
Colombian and international teams

Work Hours:
Monday to Friday, (Full-Time) – 7:00 AM – 4:00 PM for training PST. 8am-5pm PST after training PST

Salary range
: 6.000.000COP per month

Contract Type:
Long-term with full benefits in accordance with Colombian labor law

Languages Required:
Advanced English and Spanish (Bilingual)

Role: Tier 2 Help Desk Support

⚠️
Important – English Requirement
⚠️

Candidates
without advanced English proficiency (C1) will not be considered
for this position.

THE ROLE

We are seeking a




Tier 2 IT Support Specialist
with strong hands-on experience troubleshooting and supporting
business IT environments
.

This role is designed for professionals who can
resolve escalated technical issues beyond Tier 1
, work with
minimal supervision
, and take ownership of complex problems across
Windows, Mac, Microsoft 365, and networking environments
.

The adecuado candidate is comfortable diagnosing issues across multiple systems, identifying root causes, and driving problems through resolution while maintaining clear communication and documentation.

CORE RESPONSIBILITIES

Tier 2 Technical Troubleshooting
- Resolve
escalated technical issues beyond Tier 1 scope
across operating systems, applications, and connectivity.
- Investigate issues requiring deeper troubleshooting, log analysis, and configuration review.
- Own complex technical issues from investigation through resolution.

Microsoft 365 Administration & S

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1arnsd

📌 Help Desk Specialist (Colombia)
🏢 Importante Empresa Del Sector
📍 Colombia