Postúlate en Kit Empleo: kitempleo.com.co/empleo/1arnux

Service Desk Analyst

Location:
Bogotá, Colombia.

Schedule:
full-time (Monday to Thursday from 9:00 AM to 7:00 PM and Friday from 10:00 AM to 7:00 PM)

Modality:
In-person (On-site position)

Salary range:
$1000 USD

As our
Service Desk Analyst
, you are the first line of defense and the face of IT for our organization. Your mission is twofold: to provide world-class technical support to our team and to help us evolve by optimizing IT workflows. You won’t just be fixing computers; you’ll be ensuring our entire operation runs smoothly while gaining hands-on experience with industry-leading technologies.

Key Responsibilities
- Technical Support & Problem Solving
- Act as the primary point of contact for user inquiries, providing fast and effective first-line assistance.
- Diagnose and resolve technical issues following Standard Operating Procedures (SOPs).
- Recognize and escalate complex challenges to senior analysts, ensuring no problem goes unsolved.
- Operational Excellence
- Infrastructure Support: Manage and troubleshoot business systems,



including Active Directory, Google Workspace, VPNs, Microsoft Intune, and Entra ID.
- Process Management: Follow ITIL-based frameworks for incident, problem, change, and asset management.
- Documentation: Maintain a meticulous record of solutions and update ticketing systems to build a robust internal knowledge base.
- Continuous Improvement: Monitor IT service metrics and contribute ideas to drive efficiency and service quality.
- Collaboration & Project Support
- Support the Onboarding and Offboarding process to ensure every employee has the tools they need from day one.
- Partner with Infrastructure, Cybersecurity, and Dev teams to maintain high service standards.
- Get involved in high-impact IT projects, such as software rollouts, security upgrades, and system migrations.

Who are we looking for?
- Analytical Thinker: You enjoy deconstructing problems to find the root cause.
- Agile: You adapt quickly to new technologies

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1arnux

📌 IT Service Desk Analyst I (Bogotá)
🏢 Empresa reconocida
📍 Bogotá