Postúlate en Kit Empleo: kitempleo.com.co/empleo/1arnyj

Location:
Remote

Type:
Full-Time

About Empresa confidencial

Empresa confidencial is a leading real estate technology services firm trusted by MLSs, Brokerages, and PropTech vendors to deliver industry-specific strategy, software, and data solutions. With a team of over 50 experts across technical architecture, product design, and software development, we are dedicated to "raising the bar" for technical excellence in the real estate industry.

The Role

We are seeking a highly skilled and client-savvy
Customer Support Specialist
to join our team. This is not a traditional "help desk" role; we are looking for a strategic communicator who can navigate difficult discussions, deeply understand complex business use cases, and act as a reliable bridge between our technical team and our clients.

Responsibilities
- Client Advocacy:
Act as the primary point of contact for clients, providing proactive support and managing inquiries with a high degree of "saviness" and professionalism.
- Technical Troubleshooting:
Investigate and diagnose issues within our complex web and mobile platforms,



working closely with the development team to resolve them.
- Complex Communication:
Navigate difficult or sensitive client discussions with clarity and empathy, ensuring clients feel heard while managing expectations.
- Business Use-Case Analysis:
Go beyond the surface of a request to understand the "why" behind what a client needs, translating business requirements for our technical architects.
- Documentation & Knowledge Sharing:
Create clear internal and external documentation to streamline troubleshooting and help clients get the most out of our platforms.
- Team Collaboration:
Act as a reliable teammate, supporting other departments to ensure our launches (like Relevate and Animal Base) are seamless for the end-user.

Skills & Qualifications
- Exceptional Communication:
Ability to explain complex technical concepts to non-technical stakeholders with precision.
- Tech-Savvy Mindset:
Familiarity with mo

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1arnyj

📌 Customer Support Specialist (Colombia)
🏢 Empresa líder
📍 Colombia