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Summary of Role

Are you a Seasoned Support guru that everyone goes to when they have difficult problems? Join Command Alkon’s Customer Support team We take pride in being the leaders in supporting advanced construction material industry solutions. We are found throughout the globe in Concrete Batching Plants, Rock Quarries, Asphalt Plants, and much more. Command Alkon requires individuals that have a deep hunger for providing extraordinary and exceptional customer service and have a desire to grow with Command Alkon in their own quest for more knowledge. Our support team is Command Alkon's primary eyes and ears of the customer.

The Technical Support Specialist 1 is an entry-level technician within the Support Organization, initially considered a trainee that focuses on a specific product line. Utilizing the "Product Training Curriculum", the Technical Support Specialist 1 is trained on product functionality, product infrastructure, engagement of common support requests, case management best practices, escalation processes, and internal policies.



The Technical Support Specialist 1 progresses from work-shadowing to supervised work and independent work under the guidance of more experienced Technical Support Specialists.

How You’ll Succeed

-Adhere to "Product Training Curriculum" schedules and progressing through allocated courses.

-Provide Level 1 support with assistance from senior team members for various hardware, software, Saas, and mobile solutions.

-Own the customers problem through resolution while keeping the customer informed timely.

-Proactively anticipate the customers’ needs or problem by listening to all details and continually strengthing and improving your customer service skills.

-Work as a team to meet or exceed Command Alkon's Support SLA's.

-Continually make improvements or updates to Command Alkon's customer facing knowledge base articles.

What You Bring

-Proven experience in providing technical support, taking ownership of customers iss

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📌 Technical Support Specialist 1- Marcotte Batch (Bogotá)
🏢 Sin nombre
📍 Bogotá