Postúlate en Kit Empleo: kitempleo.com.co/empleo/1arps5
Role: Buyside Customer Success Associate
Report to: Manager, Buyside
Location: LatAm Remote
Working Hours: 8 AM – 5 PM EST, Monday to Friday
Contract Type: Independent Contractor
Salary: $3,000 (Negotiable based on experience)
Job Description:
About the Platform We operate a pioneering digital transaction platform that radically improves the speed, confidentiality, and success by which small businesses hire M&A; advisors, engage with potential acquirers, and achieve successful exits. In 2025 alone, our platform facilitated over 1,000,000 connections and hundreds of millions of dollars in successfully closed transactions in the lower middle market.
What will you be doing? The Go-To-Market (GTM) team is our sales and customer success organization, focused on winning new business and growing existing relationships across the “sell-side” (investment banks, M&A; advisors) and “buy-side” (private equity, family offices, corporate development).
As a member of the Customer Success team, your primary responsibility is to support our buy-side members.
This includes proactively engaging with inbound prospects and existing customers via phone and email, managing critical processes, and ensuring our systems remain accurate. You will be responsible for proactive outreach to members whose usage is waning, ensuring positive outcomes and bolstering our reputation for excellence in support.
Responsibilities:
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Strategic Alignment: Understand unique member investment goals and strategies to ensure they are effectively set up to see success on the platform.
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Engagement KPIs: Drive key performance indicators around member engagement through consistent phone and email interaction.
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Operational Execution: Deliver on core customer success tasks, including:
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Proactive member outreach to drive improved platform usage.
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20+ connected calls per week; promptly responding to inbound requests and launching email campaigns.
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Salesforce admin processing associated with patch manag
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1arps5
📌 Buyside Customer Success Associate (Bogotá)
🏢 Importante Empresa Del Sector
📍 Bogotá
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