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Company Overview
The 5 Star Co-Host is a short-term rental property management company built around one goal: delivering a consistently exceptional experience for guests and property owners alike. We manage a growing portfolio of properties and operate using smart systems and great people to make every stay seamless.
We’re a team that moves fast, communicates clearly, and takes real pride in the details. If you’re someone who cares about doing things right, you’ll fit in here.
Position Summary
As a Guest Experience Specialist, you’re the voice of The 5 Star Co-Host. You’ll manage guest communication from the moment someone inquires about a property through the end of their stay and beyond — making sure every interaction is fast, clear, and genuinely helpful.
This is a high-ownership role. You’ll be handling real guest situations in real time, making judgment calls, solving problems, and keeping everything moving smoothly.



You’ll work alongside a collaborative remote team and have clear processes to support you — but you’ll be expected to bring your own initiative and care to every shift.
This role requires the ability to respond quickly and stay engaged throughout your shift — guests should never feel like they’re waiting on us.
Key Responsibilities
Guest Communication
Be the first and most consistent point of contact for guests across all platforms.
- Respond to inquiries, messages, and requests across Airbnb, VRBO, direct bookings, email, and SMS
- Manage the full guest journey: inquiry → booking → stay → post-stay follow-up
- Maintain a fast, professional, and empathetic tone in every interaction
- Ensure guests always have the information they need, before they have to ask

Reservation Monitoring & Guest Flow
Stay ahead of what's happening across the portfolio so guests are never caught off guard.
- Monitor active reservations, check-ins, and check-outs
- Ensure guests are fully prepared before arrival
- Handle early/late requests and day-of guest needs
- Identi

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📌 Guest Experience Specialist (Colombia)
🏢 Empresa líder
📍 Colombia