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Description
Job Title: Customer Success Manager – HVAC & Plumbing
Position Type: Full-Time, Remote
Working Hours: U.S. Hours

About the Role
We’re hiring a Customer Success Manager who thrives on fast-paced phone conversations and knows how to turn HVAC and plumbing inquiries into booked jobs. This role is perfect for someone who enjoys helping customers, closing opportunities, and being a key driver of daily revenue.
You’ll be the first point of contact for customers calling in with urgent service needs. Your ability to listen, guide the conversation, and confidently book the right service will directly impact customer satisfaction, technician utilization, and overall business growth.

Responsibilities
Inbound Sales & Call Handling
- Answer high-volume inbound HVAC and plumbing calls with professionalism, empathy, and confidence
- Convert customer inquiries into booked service appointments, targeting a high call-to-booking rate
- Ask the right questions to understand the issue and recommend the most appropriate service

Scheduling, Upselling & Membership Sales




- Schedule HVAC and plumbing appointments accurately and efficiently
- Identify opportunities to upsell relevant services when appropriate
- Promote and sell the membership program during eligible calls
- Consistently work toward membership sales and booking targets

Process, Documentation & Accuracy
- Log all calls, bookings, and customer details accurately in the CRM
- Follow call scripts, workflows, and scheduling guidelines
- Contribute ideas to improve call handling, conversion rates, and customer experience

Customer Experience & Team Collaboration
- Handle escalated or sensitive customer situations calmly and professionally
- Maintain a customer-first mindset on every call
- Collaborate with team members to ensure consistent service quality

What Makes You a Perfect Fit
- You have experience handling HVAC or plumbing customer calls
- You are confident on the phone and know how to guide conversations to

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1art6v

📌 Customer Success Manager (Colombia)
🏢 Sin nombre
📍 Colombia