Postúlate en Kit Empleo: kitempleo.com.co/empleo/1arwwc

This position is posted by Empresa confidencial on behalf of a partner company. We are currently looking for a Senior Customer Support Agent - Luxury Beauty Brand in Colombia.

This role is centered on delivering high-end, white-glove customer experiences for a luxury beauty audience where every interaction contributes to brand perception and customer loyalty. You will go beyond traditional support by offering personalized assistance, product guidance, and empathetic problem-solving across multiple channels, including email, chat, and social media. The environment is fast-paced, detail-oriented, and customer-obsessed, requiring strong autonomy and excellent communication skills. You will manage both routine inquiries and high-value VIP interactions with professionalism and care. This position plays a key role in shaping a premium customer journey and turning challenges into exceptional brand experiences. It is adecuado for someone who thrives in a high-touch, experience-driven support environment.

Accountabilities:
- Manage customer inquiries across Gorgias, Richpanel, email, chat,



and social media platforms such as Instagram and TikTok
- Handle order-related processes including tracking, modifications, cancellations, returns, exchanges, and refunds
- Provide personalized product recommendations and beauty guidance tailored to customer needs
- Resolve shipping and logistics issues in coordination with internal and external partners
- Deliver empathetic, high-touch support while maintaining a consistent premium brand voice
- Manage escalations and VIP/high-value customers with confidence and professionalism
- Document recurring customer feedback and contribute insights to improve the overall customer experience

Requirements:
- Proven experience in luxury, beauty, or DTC customer support environments
- Strong background in high-touch, premium customer service roles
- Exceptional written English with the ability to maintain a refined and consistent brand tone
- Experience using cu

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1arwwc

📌 Senior Customer Support Agent (Colombia)
🏢 Sin nombre
📍 Colombia