Postúlate en Kit Empleo: kitempleo.com.co/empleo/1as5dp

**Discover your future at Citi**:
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

**Job Overview**:
The Customer Service Team Lead is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external clients.

**Responsibilities**:

- Allocate work as a team leader for a team of clerical/support employees (mostly entry-level positions)
- Exchange information to team
- Make evaluative judgements based on the analysis of factual information
- Mentor team and review completion and quality of team’s work, as needed

**Qualifications**:





- Previous relevant experience preferred
- Field experience and leadership experience
- Proven ability to work as a team and with external units to deliver quality customer service
- Proven investigative and analytical skills
- Consistently demonstrates clear and concise written and verbal communication
- Portuguese and English required

**Education**:

- Bachelor's degree/University degree or equivalent experience
- **Portuguese and English required**Job Family Group**:
Customer Service
- **Job Family**:
Institutional Customer Service
- **Time Type**:
Full time
- **Most Relevant Skills**

Please see the requirements listed above.
- **Other Relevant Skills**

For complementary skills, please see above and/or contact the recruiter.- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1as5dp

📌 Customer Service Team Lead (Bogotá)
🏢 Citigroup
📍 Bogotá