Postúlate en Kit Empleo: kitempleo.com.co/empleo/1as5fi

Overview:
**The Partner Success Manager 3** is responsible for driving growth and satisfaction across a portfolio of strategic partners. This position focuses on enabling partners to effectively market, sell and deliver the company's SaaS solutions to their customers.** The Partner Success Manager 3**serves as the primary post-onboarding contact for partner engagement, ensuring alignment with program objectives and mutual business outcomes.

**Responsibilities**:

- Build and manage strong relationships with assigned partners acting as their advocate within the organization.

- Drive partner enablement by coordinating product training sales resources and marketing tools to improve adoption and sales readiness.

- Collaborate with partner sales and partner marketing to support joint business plans demand generation activities and revenue goals.

- Monitor partner performance against KPIs (pipeline growth certifications customer satisfaction renewal rates).

- Provide guidance on go-to-market execution technical enablement and customer lifecycle best practices.

- Serve as the central point of escalation for partner-related issues ensuring quick resolution and positive experience.

- Gather partner feedback to inform product support and program improvements.

- Mentor coach train and provide feedback to other team members; may provide feedback to leadership on technical abilities of team.

Basic Qualifications:

- Bachelor's degree or equivalent experience

- 3+ years of experience in partner success channel management customer success or account management within a SaaS environment.

- Microsoft Windows and Office proficient





- Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact

- Strong organizational multi-tasking and time management skills

- Strong collaboration skills applied successfully within team as well as with all levels of employees in other areas

- Strong Microsoft Excel skills

- Strong leadership sound judgement and business acumen skills

- Strong facilitation and project management skill

- Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department

- Strong data gathering interviewing and analytical/problem solving skills

- Strong critical thinking and problem solving skills

- Strong ability to use original thinking to translate goals into the implementation of new ideas and design solutions

- Self-motivated with the ability to manage projects to completion with mínimal oversight

- Able to thrive in a fast paced deadline driven environment

- Strong attention to detail

- Demonstrated ability to influence motivate and mobilize team members and business partners

- Strong ability to develop and use engaging informative and compelling presentation methodologies

- Strong ability to handle sensitive information with discretion and tact

- Strong ability to establish rapport and gain the trust of others; effective at gaining consensus

- Ability to work independently and in a team environment

- Ability to coach mentor and provide feedback to team members in a timely manner

- Strong knowledge of systems administration

- Strong knowledge of Microsoft Operating systems and products

- Strong understanding of SaaS business models partner ecosystems and customer lifecycle management.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1as5fi

📌 Partner Success Manager (Bogotá)
🏢 Hyland
📍 Bogotá