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OBJECTIVE

PRIMARY JOB DUTIES
- Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction.
- Work accounts assigned efficiently by meeting productivity and activity goals as assigned.
- Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently.
- Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required.
- Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as needed.

COMPETENCIES
- Strong computer skills in various systems,



especially Microsoft Office;
- Time management and organization skills;
- Proficient communication and comprehension skills, including professional written and telephone communication;
- Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients;
- Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontation;
- Basic mathematical skills;
- Basic telephone and calculator skills.

REQUIRED EDUCATION AND EXPERIENCE

High School Diploma or general education degree (GED);
Experience in accounting, finance, or accounts receivable role is a plus.

FLUENCY

This position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1as5nc

📌 Ar Representative (Medellín)
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