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**Responsibilities**:

- Responsible for the day to day management of executing to milestones and budget on one or more projects.
- Assess creation of project plan, charter, stakeholder management plan, acceptance plan, and central project issue log.
- Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business objectives and confirm project plans meet business needs as described in the project initiation documents.
- Ensure all stakeholders are identified and included in scope definition activities and understand project schedule and key milestones..
- Escalate project risks to the Project Director, or Project Sponsor, when appropriate.
- Ensure vendor performance is monitored and actions taken if performance warrants.
- Provides sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
- Directly affects the business by influencing strategic functional decisions through advice, counsel or provided services.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:

- 6-10 years relevant experience
- Prior industry experience.
- Possesses a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving business objectives

**Education**:

- Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.





The Integral Platform and Service Readiness manager is responsible for delivering against goals and objectives defined for the team as whole, as well as the specific goals and objectives which may have also been defined.

Will perform against procedural objectives and performance efficiency toward accomplishment of the team's goals.

Will also be responsible for the delivery of personal and/or group Book of Work for all service readiness functions within a given region and ensure that all audit and control requirements are met. Identify opportunities to improve overall service efficiency and overall client satisfaction through an improved client experience

**Responsibilities**:

- Execute against regional and/or personal Book of Work
- Deliver against appropriate metrics for the area as agreed by Global Service Readiness lead
- Ensure overall operating efficiency objectives may include standards of conduct, quality of standards, performance objectives and any productivity guidelines
- Manages own Service Readiness book of work for the region, including priorities & risks.
- Digital day ONE is a priority and must deliver against TTS overall goal to reduce manual processes and push back on products and processes that are not digitalized and/or do not have a plan to be escalated
- Identify any opportunity for, and implement process improvements,



service or technology enhancements
- Identify control deficiencies and implement appropriate procedures to mitigate any risk or control losses
- Identify opportunities to reduce expenses through improved technology builds or process changes

**Qualifications**:

- Bachelor's degree or equivalent experience
- 8+ years industry experience
- Demonstrate product and industry knowledge
- Ability to work within a team with challenging common goals and objectives
- Ability to be an excellent team player
- Well-developed influencing skills
- Ability to build and motivate partnerships
- Ability to work under pressure and prioritize
- Ability to adapt to a changing work environment
- Good business/organization judgment-ability to make a good business decision
- Ability to effectively mitigate risk within operations environment
- Able to communicate clearly and concisely in all aspects of the job and with multiple audiences in mind
- Establishes trusted long term credibility and relationships, anticipates risk and delivery priorities and proactively escalated to management
- Ability to manage multiple projects through effective time management and project management
- Ability to develop innovative and creative solutions
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Project Management
- **Time Type**:
Full time
- **Most Relevant Skills**

Please see the requirements listed above.
- **Other Relevant Skills**

For complementary skills, please see above and/or contact the recruiter.-
- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

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📌 Operations Core Project Lead Analyst (Bogotá)
🏢 Citi
📍 Bogotá