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Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all.

With a rich history spanning over six decades and a integral presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.
Our management philosophy, ""Jeong-do Management,"" embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.

Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good.

At LG Electronics Colombia, we are looking for a Call Center Operations Coordinator (Specialist), who will be responsible for coordinating and ensuring LATAM after-sales service through the assigned customer service channels (call center), maintaining the correct levels of customer service throughout LATAM.

What will your main responsibilities be?
- Operate the assignment and meet operational and financial KPIs.
- Lead the work team, developing a favorable climate for teamwork, good communication,



and openness to generate spaces for dialogue, integration, suggestions, and new challenges.
- Work with the team on strategies to ensure compliance with operational KPIs.
- Prepare the monthly reports and presentations required by the subsidiaries and their management.
- Analyze operational results and make decisions.
- Define training and education requirements.

What do you need for this role?
- Professional degree in international relations, business administration, engineering, and/or related fields.
- Minimum of 5 years of experience in LATAM Call Center centralization (essential).
- Knowledge of budget management and financial planning, personnel management (call center agents), KPI optimization, and performance.
- Ability to work collaboratively with internal teams and adapt to changing environments.
- Advanced proficiency in Excel and Office tools for analysis and monitorin.
- Advanced English skills (minimum C1 - essential).

What do we expect from you?

We are looking for a professional with a high capacity for collaboration with multidisciplinary teams, focused on building effective relationships with internal areas and suppliers. You must have a proactive and positive attitude towards change, adapting to new business needs and market dynamics.

What do we offer?
- Permanent contract directly with the company.
- Extralegal benefits package.
- Competitive salary.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable federal, state, or local law.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1as660

📌 Supervisor de Operaciones Callenter (Specialist) (Bogotá)
🏢 LG ELECTRONICS
📍 Bogotá