Postúlate en Kit Empleo: kitempleo.com.co/empleo/1as66v

**About Wallarm**:
**About the role**:
We are seeking a **Senior IT Engineer** to join our general team, with a focus on IT systems administration, automation, and high-level end-user support. This role demands deep expertise in **Atlassian Jira/Confluence administration and automation**, **Google Workspace for Identity and Access Management (IAM)**, and automation of enterprise SaaS platforms like **Salesforce**.

**Key responsibilities**:** Atlassian (Jira & Confluence) Administration & Automation**:

- Administer and optimize **Jira Software, Jira Service Management, and Confluence** environments.
- Design advanced workflows, permission schemes, custom fields, and automation to drive process efficiencies.
- Manage add-ons and integrations within the Atlassian ecosystem.

**Enterprise Systems Automation**:

- Build automation for **Google Workspace (IDM/IAM)**, **Salesforce**, and other enterprise SaaS platforms.
- Use tools like **Google Apps Script, APIs, Zapier, Workato**, etc. to integrate and automate repetitive IT tasks.
- Develop robust provisioning and deprovisioning workflows ensuring security and compliance.

**Identity & Access Management (IAM)**:

- Lead IAM policies using **Google Workspace** as the identity provider.
- Implement **SSO, MFA, group-based access**, and lifecycle management best practices.
- Monitor and continuously improve access controls and auditing across systems.

**Mobile Device Management (MDM)**:

- Deploy and manage **MDM solutions** like **Kandji, Jamf, or Microsoft Intune** for Mac, Windows, and mobile devices.
- Ensure devices comply with corporate security policies and are properly configured.

**Outsourced Provider Management**:

- Manage outsourced IT service providers, ensuring delivery against SLAs and escalation protocols.
- Oversee the relationship, governance, and performance of vendors providing helpdesk and other IT services.

**Senior-Level Technical Support & Troubleshooting**:

- Serve as Tier 2/3 escalation point for complex support issues across hardware,



software, networking, and SaaS.
- Troubleshoot across **MacOS, Windows, ChromeOS**, and Google Workspace environments.
- Create documentation, guides, and self-service resources to empower users.

**Employee Onboarding & Offboarding**:

- Design, implement, and continuously improve **automated onboarding and offboarding workflows** for employees, contractors, and vendors.
- Coordinate provisioning of accounts, devices, software, and access to internal systems like **Google Workspace, Salesforce, Jira, Confluence**, and other SaaS platforms.
- Ensure offboarding workflows immediately revoke access to systems, devices, and data, and comply with security policies and audit requirements.
- Collaborate with People/HR teams to align IT onboarding with broader employee experience goals.
- Maintain accurate documentation of the onboarding/offboarding processes and update them as tools and policies evolve.
- Monitor access logs and device returns to ensure secure deprovisioning and asset recovery.

**Qualifications**:

- 5+ years of experience in IT engineering, systems administration, or enterprise IT support.
- Proven expertise in **Jira/Confluence administration and automation**.
- Advanced knowledge of **Google Workspace IDM/IAM, SSO, and MFA** configurations.
- Experience with automation of enterprise systems such as **Salesforce**.
- Strong MDM experience with **Kandji, Jamf, or Intune**.
- Demonstrated ability to manage and govern **outsourced IT support providers**.
- Strong troubleshooting and support skills across OS, hardware, and SaaS platforms.
- Scripting experience (Apps Script, Python, Bash) preferred.
- Strong verbal and written English.

**Nice to Have**:

- Experience with SOC2, ISO27001, or similar compliance frameworks.
- Familiarity with Zero Trust architecture.
- Salesforce admin experience.
- Experience in fast-paced, scaling environments.

**What we offer**:

- Ability to work on a product that makes the Internet safer
- Remote work
- Competitive salary
- Paid days off
- Medical insurance
- Working equipment

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1as66v

📌 Senior IT Engineer (Bogotá)
🏢 Wallarm
📍 Bogotá