Postúlate en Kit Empleo: kitempleo.com.co/empleo/1as6tb

**Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent, Technology, and Training **services.

In our **modern offices**, we provide different amenities such as casual attire and free beverages. Additionally, our **benefits **include a health plan, gym membership, well-being platform, digital gift cards, or home medical services.

As a **Service Desk Analyst ,** you will be in charge of monitoring the automation of the bots to ensure that the bots run as expected in the agreed schedule.

**Some of your responsibilities are but are not limited to**:

- Monitoring bots' automation to ensure that the bot runs as expected in the agreed schedule.
- Monitoring the transactional table to verify that the bot is processing its task and updating its transactional table in the database.
- Communicate and inform customers when an issue is identified during the monitoring and the bot should be stopped to fix it.
- Manage and solve service desk tickets within the service level agreement.
- Update configuration bots to fix issues (First Level), test them and set them up to production again.
- Communicate internally with team groups and provide key information on time.
- Escalate cases when needed to the next level of support with development or providers.

**Minimum requirements**:





- **Studies**:A high school degree and a technical, technological, or associate's degree is **required**, in studies related to Systems, Automation, Technology, Software, Computing, Electronics, IT, or similar fields.
- **Experience**: At least 6 months of experience in IT, Helpdesk, Service Desk or related technical roles. Desirable basic knowledge in **Automation Anywhere and SQL server**.
- **Language**: Good English skills are required, with B2 proficiency or higher preferred.

**Perks**:

- **Schedule**: The schedule operates on a **weekly rotation**, with **five workdays** from Monday to Sunday and **two days off**. Shifts run from 12:00 a.m. to 10:00 a.m., 5:00 a.m. to 3:00 p.m., 7:00 a.m. to 5:00 p.m., 11:00 a.m. to 9:00 p.m., 12:00 p.m. to 10:00 p.m. 1:00 p.m. to 11:00 p.m., and 8:00 p.m. to 6:00 a.m. **following the American calendar.**:

- **Contract**: Indefinite term contract + Benefits.
- **Places**:Only for Colombia. This position will be **remote**.
- **Salary**: $ 2.500.000 COP + Night Surcharges + USD bonus for KPI compliance.

**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?**

Pay: $2,500,000 per month

Application Question(s):

- ¿Cuál es tu aspiración salarial mensual en $COP?

**Language**:

- Inglés (B2 o superior) (required)

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1as6tb

📌 Service Desk Analyst (Rotating Schedule) - Remote (Bello)
🏢 Hubtek LLC Colombia
📍 Bello