Postúlate en Kit Empleo: kitempleo.com.co/empleo/1as6tr

We never ask for any kind of payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment or asked to make a purchase, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.

About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we're a general company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Discover the Role

In this role, as our next Payroll Supervisor you will be responsible for the end-to-end management of a portfolio of strategic clients, ensuring operational continuity and compliance with service level agreements (SLAs). You will act as the main point of contact for clients, fostering long-term relationships, driving high customer satisfaction (CSAT), and proactively mitigating attrition risks.

Key Responsibilities

- End-to-end management of a portfolio of strategic clients, ensuring operational continuity and SLA compliance

- Lead client relationships, driving high satisfaction (CSAT) and mitigating attrition risks

- Identify and implement operational efficiencies aimed at improving service margins

- Oversee the proper execution of HR & Payroll processes,



ensuring regulatory and contractual compliance

- Coordinate internal teams (operations, compliance, billing) to ensure quality and timely delivery

- Monitor key performance indicators (KPIs) and implement action plans in response to deviations

Key Requirements

- Bachelor's degree in Administrative, Financial, or related fields
- Relevant experience in client management and HR & Payroll / BPO operations
- Strong ability to manage relationships with strategic clients
- Knowledge of labor compliance and payroll processes
- Analytical skills for KPI management, efficiency, and margin optimization
- Ability to work under pressure and manage multiple accounts simultaneously
- Intermediate to advanced English level

What's in it for you?

Career Development Paths

- Work with colleagues and clients from around the world on interesting and challenging tasks.
- We offer internal career opportunities, so you can advance your career within TMF.
- Ongoing development is supported through global learning opportunities via the TMF Business Academy.

Make an Impact
- You'll help us make the world a simpler place for our clients to do business.
- Through our Corporate Social Responsibility program, you'll also make a difference in the communities where we work.

A Supportive Environment
- A strong feedback culture helps build an engaging workplace.
- Our inclusive work environment allows you to work from our offices around the world as well as from home, helping you find the right work-life balance to perform at your best.

We're looking forward to getting to know you!

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1as6tr

📌 RDC - Payroll Subject Matter Expert (Bogotá)
🏢 Tmf Group
📍 Bogotá