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At Paymentology , we’re redefining what’s possible in the payments space. As the first truly general issuer‑processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale across more than 60 countries. Our advanced, multi‑cloud platform delivers real‑time data, unmatched scalability, and the flexibility of a network of regional hubs. It’s this global reach and innovation that set us apart.
What you get to do
Planning & Strategy
- Develop and implement comprehensive Success Plans tailored to each client’s strategic goals and business objectives.
- Provide strategic insights and guidance to align Paymentology services with client long‑term vision.
- Review and analyse client performance metrics regularly, ensuring alignment with objectives and proactively addressing issues.
- Set up and lead key client meetings including Weekly Operational Reviews, Monthly Performance Reviews, Quarterly Business Reviews, and Annual Steering Committees.
- Continuously assess progress, gather feedback,



and refine strategies to maximise client success.

Client Relationship Management
- Manage critical and high‑value client accounts as the primary point of contact.
- Build and maintain strong, trust‑based relationships with key stakeholders and senior executives.
- Act as a client advocate within Paymentology, ensuring their needs are represented and addressed.

Service Delivery & Client Experience
- Ensure timely and successful delivery of solutions aligned with client needs and expectations.
- Drive initiatives to gather and analyse client feedback, improving overall client experience.
- Develop and execute strategies to enhance satisfaction and minimise churn.
- Monitor client health indicators and proactively implement retention strategies.

Business Growth
- Identify and pursue upselling and cross‑selling opportunities aligned with client needs.
- Drive contract renewals and negotiations, leveraging insights to enhance value and

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📌 Global Enterprise Account (Colombia)
🏢 Paymentology
📍 Colombia