Postúlate en Kit Empleo: kitempleo.com.co/empleo/1as9aj

**Who we are?**

**SupportYourApp**is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a **Technical Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

**What you will do**:

- Guide users through step-by-step solutions in a clear and professional manner.
- Escalate complex technical problems to appropriate internal teams when necessary.
- Collaborate with engineering and product teams to communicate recurring issues and recommend improvements.
- Read, understand, and interpret JavaScript code to diagnose and explain issues effectively.
- Ensure high levels of customer satisfaction by delivering timely and effective solutions.
- Proactively improve support processes, documentation, and internal systems

**What you need to succeed in this role**:

- Excellent English communication skills (at least C1 for both spoken and written)
- At least **1-2 years of proven experience** in a **Technical Support** role
- Ability to read and understand **HTML** and **JavaScript** code.
- General understanding of **how APIs work**,



including request/response concepts.
- Problem-solving mindset with the ability to troubleshoot issues methodically.
- Excellent communication skills to explain technical concepts clearly to non-technical users.
- Attention to detail and ability to document issues and solutions accurately.
- Ability to work independently and collaborate effectively with internal teams.
- Willingness to continuously learn and adapt as technology and products evolve.
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

**Benefits**:

- Adaptable schedule
- Opportunity to cooperate fully **remotely**:

- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also - internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive **Support Specialist** who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1as9aj

📌 Fluent English, Html & Api) Technical Support Consultant (Remote) (Bogotá)
🏢 SupportYourApp
📍 Bogotá