Postúlate en Kit Empleo: kitempleo.com.co/empleo/1as9st

Owner is the AI growth system for local restaurants.

Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts.

Owner is like having an army of engineers and marketers on your side, just like the big chains.

**Our vision**

We’re starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants - we’ll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

Read our Series C memo here →

Our traction

More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.

**Our team**

Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.

We’ll be scaling even faster in 2026 to keep pace with our customer growth.

**Where we work**

Owner is a remote-first, integral company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe.



Please review the role description and discuss with your recruiter for more details on location.

**Why we are looking for you**

As a key player in the customer experience, you will have the opportunity to influence changes on your direct team and the customer journey by providing valuable feedback to cross-functional teams to shape the future of our product and offerings.

Success in this role will be measured by key performance metrics, including revenue retention and customer engagement.

**What We Look For**
- Excel in maintaining a high volume of daily calls and meetings while effectively managing their time.
- Demonstrate strength in objection handling and deescalating challenging conversations.
- Can quickly context-switch to address diverse customer needs with ease.
- Are skilled at interpreting and leveraging data to inform customer interactions and guide strategic decisions.
- Can leverage strategic thinking and the ability to engage in challenging conversations to influence your customers.
- Ability to prioritize a pipeline effectively, ensuring early intervention with accounts at risk of churn.
- Are solution-oriented, with a big-picture perspective that drives long-term success.
- Possess grit, adaptability,



and the ability to navigate ambiguity with confidence.
- Confident working with English-speaking customers
- The impact you will have
- Deliver a world-class customer experience in collaboration with our Launch and Support teams.
- Help customers improve ROI through strategic, personalized advice and solutions.
- Drive customer retention by reducing churn and enhancing satisfaction.
- Play an integral role in refining health metrics and scaling success across our customer base.

**Minimum requirements**
- 2+ years of experience in a Customer Success or Account Management role.
- Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results.
- Experience with Customer Success tools, including (but not limited to) Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase.
- A background in B2B2C, ideally within the food/hospitality and technology space. You are familiar with industry trends and competitive dynamics and eager to share that knowledge with your team.
- A commitment to personal growth and continuous development.
- Full fluency in English: reading, writing, and speaking.
- Bonus: Experience working in a restaurant, bringing additional perspective to the role.

**Pay and benefits**

The estimated base salary for this role is in the local equivalent of $30,000 to $35,000 USD

Other benefits include comprehensive health coverage, remote-first work environment, unlimited PTO - plus extra fun perks!

**Job Types**: Full-time, Permanent

Work Location: In person

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1as9st

📌 Customer Success Manager (Bogotá)
🏢 Owner.com
📍 Bogotá