Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asaw6

**About the **Helpdesk Support Specialist** position**:
We're seeking a seasoned **Helpdesk Support Specialist **who is excited to join our growing team! You understand that good Product Support isn't just apologizing to customers - it's getting to the root of the problem and determining the necessary steps to ensure it doesn't happen again.

This role will focus on providing first-line support, troubleshooting common IT issues, and assisting end-users with technical inquiries.

**Key Responsibilities**
- Be passionate about providing the best possible customer experience
- Have a good grasp of technical troubleshooting and be comfortable providing support for a highly nuanced and vast product line
- Strive to fill knowledge gaps and seek out the best solutions possible for our customers
- Have excellent interpersonal, written, and oral communication skills
- Be comfortable working both independently and as part of a team.
- Communicate with other departments and coordinate on finding solutions for customers

**Other Details**:

- Days: Monday through Friday
- Time zone: PST (to be confirmed)
- Ability to work a weekend on-call support shift once roughly every 8 weeks (if needed)

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asaw6

📌 Helpdesk Support Specialist [open All Latam] (Bogotá)
🏢 Tekton Labs
📍 Bogotá