Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asbd5

**Join Blossom!**

We are a growing ecosystem of fully integrated digital banking solutions, designed by and for credit unions. We are seeking a dynamic, results-oriented Client Support Specialist (B2-C1 English required) to join our team. If you are passionate about customer service, tech support, analytics, and delivering actionable insights, this is your opportunity.

**About the Job**

The Client Support Specialist (Tier 1) will assist employees and clients in troubleshooting and resolving computer-related issues. This role will be the credit union’s first point of contact, providing prompt and professional assistance with core software-related inquires and issues. Primary focus will be to ensure satisfaction through effective problem resolution and excellent service delivery.

**Requirements**:

- Assists users with installation of software and troubleshooting of related problems; refers more complicated issues to appropriate staff.
- Communicates regularly with other members of the support team, product development, and quality assurance to discuss recurring problems and to share solutions and best practices.




- Maintains accurate records of client interactions, issues and resolutions in the support ticketing system.
- Maintains and updates internal client information database.
- Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products.
- As experience increases, provides training on hardware and software use to end users.
- As required, assists individuals with disabilities with use of hardware and software, providing additional adaptive features and devices as needed.
- Participate in ongoing training and development to stay current with software updates and industry trends.
- Performs other related duties as assigned.

**Perks**
- 100% Remote Work - Work from anywhere
- Growth Opportunities - Learn, lead, and move into more senior roles
- Multicultural Environment - Work with integral talent in a collaborative team
- Continuous Learning - Access to resources, mentorship, and upskilling programs

This is a remote position.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asbd5

📌 Client Technical Support Specialist (Colombia)
🏢 Blossom
📍 Colombia