Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asc1v

At Capgemini Engineering, the world leader in engineering services, we bring together a general team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Job Description
Your Role
We are looking for a talented and experienced Senior CCaaS Business Analyst to join our team in Colombia. In this role, you will serve as a key bridge between business stakeholders and technical teams, driving the successful design and delivery of Contact Center as a Service (CCaaS) solutions. You will play a central role in shaping customer experience transformation projects across enterprise environments.
In this role you will play a key role in:
- Leading end-to-end requirements gathering sessions - including workshops, interviews,



and walkthroughs - translating complex business needs into clear Business Requirements Documents (BRDs), Functional Requirement Documents (FRDs), User Stories, and Acceptance Criteria
- Creating and maintaining detailed documentation such as process flows, Visio diagrams (as-is/to-be), call flow designs, and integration requirement documents covering real-time and batch interfaces
- Managing and grooming user stories, epics, and sub-tasks in Jira, supporting sprint ceremonies including backlog grooming, sprint planning, reviews, and retrospectives across Agile delivery cycles
- Facilitating stakeholder engagement through requirement workshops, design walkthroughs, and sprint demos - acting as a client-facing SME who can articulate functional and technical concepts clearly to non-technical audiences
- Collaborating with onshore and offshore development and architecture teams to ensure accurate implementation of req

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asc1v

📌 Senior CCaaS Business Analyst (Bogotá)
🏢 Stryker
📍 Bogotá