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BUSINESS OVERVIEW

Latam Trade is a key unit within the Citi Service Center (CSC), with servicing responsibilities for a group of several trade products Documentary Letter of Credit, Collections, Standby’s, Trade Loans Payables and Receivables for Latin America. General Trade Operations offers World class Trade Working Capital services in over 70 markets around the globe. The CSC organization supports North America and Latam clients as initiators of transactions to counterparties in other Global Regions, as well as completing transactions to our clients that emanate from Citigroup branches or foreign banks in other Regions. The Organization provides our Corporate, Consumer and Financial Institutions clients with transaction preparation, processing, and customer service. In striving to achieve high quality delivery the organization works closely with business partners and internal servicers. A significant focus on control, customer service and quality are practiced at the transaction and process levels.

**Objective of the Position**:

- Responsible for ensuring a good service to offer the best experience to corporate and FI clients
- Responsible for ensuring a perception of high quality service is delivered.
- Investigate entry inquiries / cases related to Cash and Trade products.
- Support the team with messages redirection.
- Prepare audit certification letters.
- Perform support functions for the unit.
- Be consistent with process improvements.

**Responsibilities**:

- Create customized transaction services reports based on data analysis
- Monitor and research errors to ensure adherence to audit and control policies
- Resolve transaction services issues and use technical expertise/ judgment to conduct complex analysis




- Anticipate and respond to requests for transaction deliverables from internal and external clients and vendors
- Develop and recommend strategic decisions based off in-depth comprehension of how the Cash & Trade operations team interacts with others business unites in accomplishing objectives
- Assist with providing informal guidance or on-the-job-training to new team members as required
- Maintain day-to-day control and measurement of processing performed by TCS in relation to the end to end processing of transactions for clients across the Corporate and FI portfolios
- Maintain structured reporting of all inquiries and investigations handled for all clients across the Corporate and FI Integral Tracking System Root cause analysis to be performed on all inquiries and investigations for clients across the Corporate and FI portfolios to determine how we can further reduce the number of routine queries via automation and process enhancements.
- Develop and review metrics, and monitor mechanisms to fully gauge the health of clients across our Corporate and FI portfolios.
- Implementation of quarterly client Service reviews with focus on individual client account cards to be shared with Management work in partnership with Implementations; Sales; Product and Technical Partners for new client on boarding.
- Work with product and sales teams to address and resolve customer issues efficiently.




- Improve overall relations with our client by providing clients with one on one support tailored towards their specific business requirements that facilitate improved feedback on client reviews and surveys.
- Maintain broad knowledge of all company products offerings, services and promotions.
- Identify and implement new process plan to improve customer support service.
- Identify new business opportunities.
- Provide checker role for Regulatory reports.
- Maintain awareness of product, policy and system enhancements changes.
- Participates in system and client testing, implementation and trainings if needed.
- Should be able to independently train clients on Trade systems and processes via Phone / Webex.
- Provide creative solutions to reduce errors and to ensure adherence to audit and control policies.
- Utilize technical knowledge to deliver quality service and achieve operating efficiency.
- Ensure attendance at mandatory classes.
- Daily Management of in process, pended, and service-related activities, ensuring the processing, dispatching, and delivery of very high quality service to our customers and internal partners.
- Perform within departmental procedures and compliance standards to minimize losses to the Firm.

**Qualifications**:

- Fluency in Portuguese is a MUST.
- English Advance is a plus.
- Highly detailed planning, organization, and solid execution capability
- Strong focus on control with Analytical and organizational skills
- Strong performance record, being a self-starter who solves issues as they may arise
- Quick learner; comfortable with and able to manage in complex systems environment and associated development process.
- 2-5 years of experience in a related role within trade / cash operations management
- Effective verbal and written skills
- Effective communication and analytical s

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📌 Cash & Trade Proc Intermediate Analyst - Bogota (Bogotá)
🏢 Citi
📍 Bogotá