Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ase9z

Job Summary
We are seeking a reliable and highly communicative Customer Relations Coordinator to join our contact center support team. In this role, you will serve as a point of contact for Buffalo Wild Wings customer issues working closely with an in-office team while operating remotely. Strong communication skills, responsiveness, calm problem-solving, and the ability to work independently in a remote environment are essential. The expectation is to consistently utilize your skills, knowledge and expertise in all customer interactions to ensure timely resolution and a positive customer experience.

**Responsibilities**:

- Clearly and effectively communicate with customers. Ability to quickly recognize escalating trends and problem solve potential root causes.
- Improve customer satisfaction by actively listening, acknowledging, accurately documenting customer interactions, troubleshooting steps, and resolutions in internal systems.
- Provide accurate responses by actively participating in departmental communications,



maintaining awareness of existing products as well as new products and promotional initiatives.
- Ability to multitask using multiple databases to accurately research and respond to inquiries.
- Ensure data/report integrity by continuously understanding use of tools and the business needs for information.
- Identify, communicate, and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution.

**Requirements**:

- Bachelor's degree
- Previous Customer Service Experience
- Superior communication (listening, verbal, & written).
- Ability to listen, talk, and type simultaneously.
- Demonstrate ability to troubleshoot and problem solve.
- Ability to work under pressure and maintain a positive attitude.
- Ability to deal with highly sensitive and confidential information and to think objectively, based on the larger picture.

Work Location: Remote

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ase9z

📌 Customer Relations Coordinator (Colombia)
🏢 Group.now
📍 Colombia