Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aseda

**Position Overview**

The **Project Coordinator & Customer Support Specialist** plays a key role in supporting the successful delivery of security integration projects and maintaining excellent customer relationships. This hybrid position bridges **technical project coordination** and **client support**, helping ensure that projects run smoothly, customer inquiries are handled efficiently, and service quality remains exceptional.

**Key Responsibilities**

**Project Coordination**
- Support Project Managers in planning, scheduling, and coordinating multiple ongoing installation and integration projects.
- Assist in preparing project documentation, submittals, drawings, and closeout packages.
- Track project milestones, deliverables, and budgets, ensuring timely execution.
- Coordinate logistics, including material orders, delivery tracking, and subcontractor scheduling.
- Maintain accurate project records and documentation in compliance with company standards and client requirements.
- Attend and document project meetings, track action items, and follow up with responsible parties.
- Collaborate with engineers and field technicians to compile commissioning reports and as-built documentation.
- Support compliance with government and enterprise client policies, including security clearance, safety, and data protection requirements.

**Customer Support**
- Serve as the primary contact for customer service inquiries, service tickets, and post-installation support requests.
- Log and track customer issues using CRM or ticketing systems to ensure timely resolution and follow-up.
- Coordinate with technical teams to dispatch service technicians or remote support when needed.
- Communicate maintenance schedules, service updates, and incident status reports to customers.
- Ensure adherence to service level agreements (SLAs) and client-specific reporting standards.




- Maintain professionalism and discretion when handling sensitive or confidential client information.
- Collect client feedback and assist in continuous improvement of support processes.

**Qualifications**
- **Education**: Diploma or degree in Project Management, Business Administration, Engineering Technology, or a related discipline.
- **Experience**:

- 1-3 years of experience in **project coordination, customer support, or administrative roles**—preferably in **security systems, construction, IT, or technology services**.
- Exposure to physical security technologies (CCTV, access control, intrusion, networking) is an asset.
- **Technical Proficiency**:

- Strong Microsoft 365 skills (Excel, Outlook, Word, Teams, Project).
- Experience with CRM or ticketing systems (e.g., Salesforce, Zoho, ServiceNow).
- **Soft Skills**:

- Excellent communication and interpersonal abilities.
- Strong organizational skills with attention to detail and follow-through.
- Customer-centric mindset with a professional, solution-oriented attitude.
- Ability to manage multiple priorities in a fast-paced environment.
- Eligible for or currently holding **security clearance** (mandatory for government-related work).
- Bilingualism (English/French) is an asset.

**Working Conditions**
- Standard business hours (Monday-Friday), with occasional flexibility for project deadlines or client needs.
- Primarily office-based with potential for hybrid work arrangements.
- Occasional site visits to client locations or project sites may be required.
- Must be legally eligible to work in Canada and obtain any required federal or provincial clearances.

**Education**:

- Bachelor's (preferred)

**Experience**:

- Project Coordination: 3 years (required)
- Electrical or Construction project coordination: 1 year (required)

**Language**:

- English (required)

License/Certification:

- PMP (preferred)

Work Location: Remote

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aseda

📌 Project Coordinator - Electrical Systems (Bogotá)
🏢 Metrobit
📍 Bogotá