Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aseka

**The Opportunity**:

- Reports to the Customer Relations Manager
- Work hours are US Central Time (will be either 8-5 or 9-6 Monday through Friday)
- This is a remote position based in Colombia.
- Employee relationship: This is a full-time employment position in Colombia, managed in partnership with an Employer of Record (EOR) service.

**Essential Responsibilities**:

- Provide accurate and timely responses to frequently asked questions (FAQs).
- Direct customer inquiries to appropriate resources or escalate when necessary.
- Assist in processing basic orders and updating customer information in the system.
- Provide general product information and guidance to help customers find what they need.
- Collaborate with the team to resolve common customer issues.
- Maintain professionalism and follow proper communication etiquette on all platforms.

**QualificationsSkills**:

- Ability to multi-task and work efficiently in a fast-paced environment.
- Strong typing speed of at least 35 wpm to manage data entry.
- Problem-solving skills with the ability to handle routine customer inquiries.
- Willingness to learn and develop product knowledge to better assist customers.
- Positive, solutions-oriented attitude, with the ability to stay calm under pressure.
- Strong verbal and written English communication skills.

**Nice to Have (But Not Required)**:

- Experience with customer service tools (e.g., Zoho, Salesforce, or other CRM platforms).
- Familiarity with e-commerce platforms
- Basic knowledge of Microsoft Office or Google Suite (Sheets, Docs, etc.).
- Previous call center or customer service experience.

**Why This Role is a Great Opportunity**:

- **Training**: You'll receive hands-on training and mentorship to help you succeed and grow.




- **Collaborative Environment**: Work alongside a supportive team that values cross-functional collaboration.
- **Innovation**:Be part of a company on the cutting edge of e-commerce, helping to provide sustainable solutions to customers across industries.

**About us**:
Inc. 5000 recently awarded/recognized Lab Alley as one of the fastest-growing private companies in America! We are also one of the fastest growing e-commerce companies in Austin, TX! We provide easy access to essential chemicals - on-budget, on-time, every time.

Think Amazon for Chemicals!

**Our workplace culture**:
Our core values are an integral part of our success defining who we are.

We bring our core values to life in everything we do at Lab Alley. Therefore, every hire is aligned with our core values:
**CARE**:
We care about people and take pride in our work.

**COMMITMENT**:
We believe success is characterized by our commitment to continuous improvement.

**GENUINE**:
We believe in being real, authentic, and direct with those around us.

**GROWTH**:
Lab Alley encourages continual learning and leads with curiosity.

**INITIATIVE**:
To be successful, we always strive to make things happen!

**INNOVATION**:
Lab Alley is driven by a relentless pursuit of innovation, constantly seeking new ideas, technologies, and approaches to enhance the experiences of our customers.

**WORK ETHIC**:
We believe a strong work ethic is about being fully engaged, resilient, and focused on tasks to ensure each project receives attention and consideration.

**We give back!**

With every purchase a customer makes through our eCommerce website, we work with Ecodrive to plant a tree. This helps reduce the carbon footprint, improves coastlines, improves socio-economic conditions and so much more. Read more about that here.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aseka

📌 Customer Care Associate - Colombia
🏢 Lab Alley
📍 Colombia