Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ashr9
Monitoring bots' automation to ensure that the bot runs as expected in the agreed schedule.
- Monitoring the transactional table to verify that the bot is processing its task and updating its transactional table in the database.
- Communicate and inform customers when an issue is identified during the monitoring and the bot should be stopped to fix it.
- Manage and solve service desk tickets within the service level agreement.
- Update configuration bots to fix issues (First Level), test them and set them up to production again.
- Communicate internally with team groups and provide key information on time.
- Escalate cases when needed to the next level of support with development or providers.
Pay: $2,500,000 per month
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ashr9
📌 Service Desk Analyst (Bello)
🏢 Hubtek
📍 Bello
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