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Job ID: R45810
**Collections Representative**
Primary Location: Bogota Colombia
At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace
**DUTIES AND RESPONSIBILITIES**
The duties and responsibilities of this position consists of, but are not limited to, the following:
- Utilize problem solving and critical thinking skills to determine root cause of aging invoices
- Leverage systems functionality and established processes to resolve aging invoices
- Work within established procedures and adheres to quality guidelines
- Escalate complex issues to senior team members and/or leadership
- Contribute ideas for process improvement
- Develop professional relationships with internal and external customers, maintain open lines of communication and build rapport by providing timely and professional service
- Continue to develop skills and build upon knowledge of collections process
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
**QUALIFICATIONS**
Required:
- High School Diploma or GED equivalent
- Fluent in Spanish and English (written and verbal)
Preferred:
- Proficient in Microsoft Office Suite of programs
- Effective and adaptable communication skills
- Strong customer service and interpersonal skills
- Critical thinking skills and demonstrated ability to use own judgement and make sound decisions
- Ability to work in fast-paced, professional, and deadline driven environment
- Values a diverse and inclusive work environment
**Disclaimer**:
- This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
**Your Health, Wealth, and Self**
Your total well-being is the foundation of our business. As you achieve, we succeed. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Because we care about you, we offer the following competitive benefits:
- Private Medical Insurance
- Life Insurance
- Funeral Insurance
- Paid Time Off to Volunteer in Your Community
**Equal Opportunity**
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
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