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**Career Area**:
Strategy

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a general team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

The Territory Manager, based in Colombia, is responsible for driving sales of MWM products and services within the assigned industry segment, working closely with partners, customers, public entities, and sector organizations. The primary mission of this role is to develop business opportunities, strengthen partner sales capabilities, and support overall segment growth.

**Responsibilities**:

- Identifying and analyzing organization's strengths and weaknesses, and responding to opportunities in sales and operations environment.
- Supervising and coordinating the daily activities of staff engaged in promoting and selling a product, driving operational improvement, and overseeing the resolution of customer complaints.
- Developing and managing sales programs in alignment with long and short-term sales strategies; establishing training programs for team.
- Leading the selling opportunities identification, customer satisfaction improvement and business relationship enhancement.

Degree Requirement
Degree or equivalent experience desired

Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Expert:





- Champions, models and directs an organization's commitment to externally focused decision-making tied to customer business needs and satisfaction.
- Provides customer focused vision, strategy and leadership that exceeds customer expectations.
- Persuasively articulates the link between customer focus and enhanced business success to stakeholders.
- Teaches others to foster customer relationships based on mutual understanding, respect, trust and 'business partnering'.
- Develops 'best practices' to create, evaluate and enhance customer loyalty that are sought by others within and outside the organization.
- Consults with senior executives regarding critical success factors and details to being a customer focused organization.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Expert:

- Analyzes and discusses alternatives with multiple stakeholders.
- Monitors developments in critical-thinking and decision-making models for potential use by organization.
- Coaches others in decision-making models, processes, and practices.
- Anticipates special issues and considerations for effective decision-making during a crisis.
- Shares experiences regarding optimal timing and circumstances for refraining from or making decisions.




- Differentiates between content and context of a decision.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Level Expert:

- Leads complex, high-impact or volatile negotiations involving high business risks.
- Advocates a win-win approach to negotiating.
- Explains appropriateness of using adversarial negotiating versus joint problem-solving techniques.
- Overcomes resistance to the negotiation process.
- Teaches others the subtleties of negotiating strategic or high-impact agreements.
- Negotiates complex matters involving multiple parties.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Expert:

- Oversees key client reviews to assure service and relationship satisfaction.
- Coaches others in the value, issues, and methods of client partnering.
- Collaborates with clients in the pursuit of common business objectives.
- Maintains status information on major developments in client or partner environment.
- Works directly with clients to discern business trends and their implications.
- Fosters a climate conducive to establishing positive working relationships with outsiders.

Team Management: Knowledge of effective team building techniques; ability to form and manage effective teams.
Level Extensive Experience:

- Brings projects to closure and ensures capture of what can be learned from the experience.
- Leads the definition of team mission and objectives for a variety of teams.
- Employs appropriate techniques

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1askvo

📌 Territory Manager (Bogotá)
🏢 Caterpillar
📍 Bogotá