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Description

**About Team International**

We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to address challenges in business operations, digital transformation, risk management, compliance, business continuity, and more.

TEAM provides you with flexible engagement models, top IT talent, and full compliance.

Your business and specific project needs are unique and require a customized approach to IT and software development outsourcing.

Partner with TEAM to design the idóneo engagement model to fit your business and technical needs, and quickly find the talent required to build your innovative IT solution in record time - all while ensuring full security and regulatory compliance.

**Our guiding values**

Customer-Centric -“Win-win is our partnership strategy”

Trust & Transparency -“We say what we mean, do what we say, and do what is right.”

Flexible & Adaptable -“Solving challenges creatively”

Teamwork & Celebration -“Work hard and enjoy our victories together”

Social Responsibility -“We envision a better world and take action to make things happen”

**The Position**

The Help Desk Specialist provides support to user community on hardware, software, and procedure-related problems, questions, and use. Provides front line support and troubleshooting. Ensures the daily functionality of Hibbett I City Gear’s technology systems. Responsible for administrative activities such as asset management, purchasing, monitoring, new store hardware coordination, and documentation in ticketing system.

**Responsibilities**




- Log incoming support issues and coordinate with staff to address issues. Document work activities in ticketing system. Contribute technical solutions to knowledge base.
- Answer phones and tickets from ServiceNow to assist stores and the store support center in being able to do day to day business through technology.
- Install or assist service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
- Hardware and software troubleshooting, including helping stores who are completely offline to various specific programs not working correctly. Troubleshoot various hardware issues concerning POS computers, printers, scanner, pin pads, monitors, routers, modems, switches, and cabling.
- Instruct and guide personnel on correct procedures for certain IT processes. Instruct users in use of equipment, software, and manuals.
- Order equipment/items stores need to get their technology systems up and running. Replace defective or inadequate software packages.
- Assist Helpdesk 2 analysts with various tasks.
- Respond to all inquiries for support, new installations, troubleshooting, and escalating issues as required.
- Set up new stores by creating accounts on communications systems.
- Enter commands and observe system functions to verify correct system operations. Testing of POS Software and internal PC Software.




- Validation and remediation during the distribution of updates to POS software.
- Provide problem resolution with users, walk the user through a series of steps to determine the problem, classify the level, priority, and nature of the problem, and find solutions to resolve or mitigate the problem.
- Assist users with password resets and account setup.
- Assist in training new help desk staff.
- Assist the store support center, stores, and the warehouse with various IT issues, and direct issues to the correct department for assistance within IT.
- Support mobile devices and store phones.

**Requirements**:

- 1-3 years of experience in information technology, specifically working for a helpdesk, assisting with hardware and software troubleshooting.
- Experience working for a retail company.
- Education Technical or professional in systems engineering or related.
- Strong time management and attention to detail skills.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to demonstrate knowledge of generally accepted IT principles.
- English Level: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

**Benefits**:
Being a part of TEAM International gives you the chance to work on challenging projects with great professionals, international clients, and the latest technologies.

We have a great benefits package that includes:

- English lessons.
- Private Health Insurance.
- 20+ Paid time off.
- Education allowance, etc.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asl8q

📌 Junior Customer Support (Hs) (Colombia)
🏢 Team International
📍 Colombia