Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aslfo

**Part-Time | 20 hours per week | 4hrs a day | Eastern Time (ET)**

This role is equal parts client relationship management, project oversight, and process stewardship. The CSM will be responsible for managing delivery timelines, maintaining alignment across departments, and elevating standards of execution through precision and accountability.

**Day-to-Day Tasks Include but Are Not Limited To**

**Client & Project Management**
- Manage client relationships from onboarding through delivery
- Lead monthly client calls and be their main point of contact
- Coordinate internal handoffs between learning designers, graphic designers, video team, and portal managers
- Book studio sessions and manage client logistics (travel, hotel, etc.)

**Operational & Platform Oversight**
- Own and manage ClickUp workflows (tasking, deadlines, automations, status tracking)
- Ensure internal processes are followed and adjusted for efficiency
- Track status of deliverables using project tools and Google Sheets
- Monitor and verify QA outputs across learning and client platforms

**SOP Development & Internal Collaboration**
- Shadow the current Account Manager during onboarding
- Help document SOPs not yet captured from live operations
- Identify and close gaps in existing process documentation

**Client Extension Support**
- Spot and escalate potential project extensions during scope expansions
- Collaborate with internal team members to align on delivery timelines
- Manage extension conversations (not sales), ensuring clients stay informed and aligned

**Required Skills & Qualifications**
- ClickUp: Advanced experience required (task builds, dependencies, dashboard navigation)
- Project Management: Proven ability to manage multiple client projects and creative team collaboration
- Detail-Oriented Mindset: Exceptional at catching small errors, inconsistencies,



and gaps in information or execution
- Communication: Clear and confident written and verbal communication; capable of leading client Zoom calls independently
- Course Platform Familiarity: Working knowledge of one or more LMS platforms
- Culture Fit: Comfortable in a women-led, intuitive, and spiritual work environment

**Preferred Background**
- Based in Latin America
- Project management experience in creative, DFY agency, or online education environments
- Familiarity with Slack, Google Workspace, and review/approval tools
- Comfortable working asynchronously with multiple stakeholders
- Bonus: Light automation or data skills (Zapier, Airtable, etc.)

**Job Offer**:

- US $828 monthly (Evaluation Period)
- US $850 monthly after 6 months (plus activation of benefits)
- US $872 monthly after 18 months

**Benefits**:

- Monthly wellness benefits budget
- Local gym membership allowance
- Christmas gift, in behalf of the company
- Birthday gift, in behalf of the company
- Upskilling and personal development seminars
- 10 PTO credits
- Work from home set-up
- Part-Time (with potential for Full-Time expansion)

**NO TO FREELANCERS**

WE DON’T CONTRACT “FREELANCERS”. We only hire people who want a long term, stable job and role with a growth-focused company. We don’t tolerate moonlighting, cheating on hours, or lack of respect for confidentiality and intellectual property. We are backed by a strong HR and legal team for this. You are honestly paid for the work you came here to do. If you want to be a freelancer and want a “gig” or a “for now” thing, we advise you use freelancer platforms like Upwork. That said, we pour a lot of love and growth into our team members, and we don’t want that to go to waste.

**If you meet the qualifications and are interested, kindly complete the form provided below**:
**Job Type**: Part-time

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aslfo

📌 Customer Success Manager - Based in Latin America (Colombia)
🏢 Proximity Outsourcing
📍 Colombia