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**Locations**: Bogota, Bogota, IN | Bangalore, KA, IN

Are you passionate about operational excellence in the insurance industry? Join our dynamic Claims team at Swiss Re and be part of making the world more resilient. In this pivotal role, you'll oversee Claims Operations for the Asia & Pacific region, ensuring seamless delivery through our outsourced transactional center while maintaining the highest standards of quality and compliance.

**About the Role**

As a Claims Analyst, you'll serve as the critical link between our Market Units and outsourced partners, ensuring efficient claims processing while maintaining rigorous quality standards. Your expertise will help us deliver exceptional service to our stakeholders across the Asia & Pacific region.

**Key Responsibilities**
- Administer low touch Claims with precision and attention to detail
- Serve as the Single Point of Contact for all internal/external stakeholders on Claims Operations requirements
- Ensure regional regulatory adherence across all regions within Asia & Pacific
- Manage Claims governance and adherence to KPIs with outsource partners
- Conduct quality checks to ensure accurate data and reporting
- Identify deviations/errors and follow through with appropriate corrective actions
- Support audit activities and prepare requested information for auditors
- Oversee stakeholder management and global reporting
- Collaborate with on-shore Claim Handlers to understand Market Unit expectations
- Participate in Integral Claims Community initiatives aligned with Claims Strategy




- Facilitate UAT and implementation of system enhancements
- Manage training and access for Claims Operations team and Outsource partners
- Support yearly Business Continuity exercises
- Generate ad-hoc reports as required

**About the Team**

You'll be joining the CorSo Operations - Global Central Operations Asia & Pacific team at Swiss Re. We are one of the world's leading providers of reinsurance, insurance, and other forms of insurance-based risk transfer, working towards making the world more resilient. Our team anticipates and manages a wide variety of risks, from natural catastrophes and climate change to cybercrime, combining experience with creative thinking and pioneering expertise to create new opportunities and solutions for our clients.

**About You**
- Bachelor's degree in Commerce, Finance, or Business Administration
- Minimum 7 years of experience in (re)insurance
- Strong operational oversight and analytical skills
- Excellent business communication and cross-cultural skills, both verbal and written
- Demonstrated ability to adapt to changing tasks and priorities in a multifaceted environment

These are additional nice to haves
- Proficiency in MS Excel, Access DB, Python, R,



or other data analytic tools
- Strong customer focus and service orientation
- Excellent presentation skills
- Experience working with outsourced partners
- Knowledge of claims processing systems and workflows

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week

**About Swiss Re**

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

**Keywords**:
**Reference Code**:137255

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asloc

📌 Claims Analyst, Bogota (Bogota, In) and Bangalore (Ka, In)
🏢 Swiss Re
📍 Bogotá