Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asltc

**Manager/Upgrades Team Leader - Americas**

**Location: Bogota, Colombia**

**Model of Work: Hybrid**

**_
Please Submit your CV/Resumé in English._**_ _**_Resumes not submitted in English will not be considered._**

Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation.

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry. Throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

**Overview**

As the Upgrades Team Leader for the Americas region, you will be responsible for overseeing a high-performing team focused on delivering timely and high-quality Version Upgrades, Builds, and Patch activities. This role requires a strategic mindset, strong leadership capabilities, and a commitment to continuous improvement. You will also play a key role in global collaboration, particularly with the Pune-based Upgrades team, to drive alignment and performance across regions.

**Responsibilities**

**Leadership & Team Management**
- Manage the overall health, engagement, and productivity of the Americas Upgrades Team.
- Lead recruitment, onboarding, and training initiatives to ensure team growth and readiness.
- Coach, mentor,



and develop team members to strengthen technical, functional, and leadership capabilities.
- Directly oversee staffing and capacity planning across multiple upgrade workstreams in response to dynamic workloads.

**Strategic Planning & Execution**
- Translate organizational goals into actionable plans and priorities for the team.
- Drive ownership and execution of the upgrade pipeline and roadmap, ensuring alignment with business objectives.
- Collaborate with Sales, Services, and Solutions teams to plan and prioritize upgrades effectively, balancing customer and business needs.

**Performance & Metrics Ownership**
- Own and manage all upgrade-related metrics including actuals vs. targets, retrospectives, lookbacks, and stakeholder reporting.
- Develop, track, and continuously improve key performance indicators (KPIs) for speed, quality, and efficiency.
- Lead initiatives for data-driven decision-making across the team, building tools and dashboards where necessary.

**Process Optimization**
- Identify and remove common impediments to team performance, including process inefficiencies, tooling gaps, or communication blockers.
- Investigate, propose, and implement process improvements that enhance delivery speed, consistency, and quality.
- Champion best practices, templates, and standard operating procedures to ensure global standardization and repeatability.

**Cross-Functional & Integral Collaboration**




- Act as a strategic partner to Products and Engineering to understand the implications of upcoming releases and prepare the team accordingly.
- Work closely with Support to build functional domain expertise within the team.
- Serve as the primary escalation point for internal and external stakeholders regarding upgrade-related concerns.
- Foster close collaboration with the India Upgrades team and other cross-functional groups to ensure consistency, knowledge sharing, and process alignment across regions.

**Technical Oversight (Nice to have)**
- Provide hands-on technical leadership and guidance to resolve complex upgrade-related issues.
- Promote the adoption of best practices, tools, and frameworks to enhance team efficiency and consistency in delivery.
- **
And other duties as assigned.**

**Requirements**:

- Proven ability and a successful track record of performing the duties listed above
- Fluent in English, both written and verbal

**Additional Details**

**_
Please Submit your CV/Resumé in English._**_ _**_Resumes not submitted in English will not be considered._**

**About Quorum Software**

**Quorum Diversity Statement**:At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asltc

📌 Manager/upgrades Team Leader - Americas (Bogotá)
🏢 Quorum Software
📍 Bogotá