Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asm43

**Descripción del empleo**
At NielsenIQ, we turn data into decisions.We are leaders in market intelligence, and our Issue Management team plays a key role in ensuring our clients receive flawless, agile, and impactful service. If you're passionate about analysis, problem-solving, and continuous improvement, we’re looking for you!

As a **Junior Customer Support Data Analyst**, you will be the first point of contact for resolving complex issues, managing databases, and ensuring an exceptional international client experience. Your expertise in NIQ methodologies, RMS and CPS solutions, and the local FMCG environment will be essential to delivering high-level support.

**Responsibilities**
- ** Discover Certification**: Use your certification in Discover (consumer intelligence tool) to support tasks and analysis within the U.S. user environment.
- ** Effective Communication**: Maintain constant contact with the local Issue Management team to ensure timely and error-free resolution.
- ** Database Management**: Analyze multiple complex databases to extract relevant insights.
- ** Data Analysis**: Interpret variables and generate actionable insights for clients.
- ** Client Communication**: Deliver clear and friendly communications to clients regarding issue resolution or requests.
- ** Automation/AI**: Propose process improvements or automations using tools like Power BI, R, or Python.

**Requisitos** About You**
Are you passionate about data analytics applied to supporting key clients in international markets? If you're looking for a role where you can combine your technical skills with real impact on the customer experience, this position is for you.

**Requirements**:

- ** Advanced English (B2 or C1)** - essential.




- From **6 months to 3 years of experience** in similar roles involving data insights or data analysis.
- Experience handling databases and analytical tools.
- Advanced knowledge of **Excel**, **Power BI, R, Python**, and basic understanding of AI/ML.
- Must be **located in Bogotá, Colombia**.

**Soft skills**
- Organization: Ability to manage multiple tasks, meet deadlines, and follow up effectively.
- Project Management: Capable of planning, prioritizing, and solving problems in a structured way.

**Información adicional** What We Offer**
- Personalized career development opportunities within NielsenIQ.
- Access to a integral mentoring and recognition program.
- Opportunity to work in a diverse, global, and multicultural environment.
- Meal voucher benefit.
- Short Fridays - start your weekend early!

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asm43

📌 Junior Customer Support Data Analyst - Us Market (Bogotá)
🏢 Nielseniq
📍 Bogotá