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Overview
Senior Telephony Engineer - Avaya (Colombia- 100% REMOTE) role at FPS Innovation Labs. 100% remote from Colombia.
Responsibilities
- Develop and implement configurations based on customer telephony environment, discovery, and changing requirements including configuration of Avaya Aura System Manager, Session Manager, Communications Manager, voicemail, media servers, IM & Presence (AMM and Breeze).
- Maintain focus on foundational and emerging premise or cloud-based communications technologies such as SIP-based voice services and infrastructure.
- Work as part of a project team to implement Avaya Aura application servers and provide configuration support for adjunct equipment (IVR, CMS reporting, Call Recording, SIP PSTN services, and others).
- Conduct discovery of customer telephony environments for configuration and requirements gathering.
- Develop and deliver end-user administrator training.
- Lead technical sessions with customers to communicate network/system requirements and complete relevant data gathering forms.




- Discuss Avaya Aura network requirements and provide customer-specific information related to DHCP Scope Options and QoS.
- Lead discussions on system certificates and complete end-to-end implementation of certificates in the Avaya Aura stack.
- Lead technical resources for deployment of Avaya Aura virtualized and physical servers, including OVAs in new or upgrade environments, and communicate vm resource requirements.
- Implement features for customers based on Avaya Aura software platforms (e.g., E164 Dial Plan, shortcut dialing, SIP-based Remote Worker, call routing).
- Apply service packs/patches and perform licensing and registration tasks (PLDS, GRT) as applicable to Avaya Aura.
- Develop and execute acceptance test plans for customer Avaya Aura environments.
- Participate in establishing practices, templates, policies, tools, and partnerships to mature capabilities.
- Provide coaching and mentorship for less experienced voice engine

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asn1o

📌 Senior Telephony Engineer (Bogotá)
🏢 FPS Innovation Labs
📍 Bogotá