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Senior Telephony Solutions Architect - Cisco (Colombia 100% Remote)
Join our team today and unleash your full potential
About Us
FPS Innovation Labs (Full Potential Solutions) is a performance‑based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogotá, Colombia, and Manila, Philippines that puts culture and employees first.
Our Core Values
- Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues. TEAM is more important than self, and create an atmosphere of mutual respect.
- Excellence - Deliver exceptional client results, reward and recognize performance, relentless pursuit of improvement.
- Accountability - Act like an owner, take pride in our work, measure results (your own and our clients), be passionate.
- Grace - Respect and appreciate differences, care for one another, humility, make work personal.

Duties & Responsibilities
- Provide technical expertise to Professional Services and Managed Services business units in support of Cisco UC and CC product portfolio.




- Lead or participate in implementation, upgrade and expansion of customer Telephony and Contact Center solutions across the Cisco portfolio, working closely with engineering teams to ensure accurate architectural execution.
- Conduct thorough testing and validation to ensure performance, security, and quality standards.
- Provide hybrid overflow and on‑call support to Managed Services, handling incidents, change requests, troubleshooting as required.
- Collaborate with cross‑functional teams (network engineers, software developers, security experts, project managers) to ensure seamless integration.
- Communicate complex technical concepts effectively to both technical and non‑technical stakeholders.
- Monitor and analyze telephony system performance, identifying bottlenecks and areas for improvement.
- Implement strategies to optimize performance, reliability, and cost‑effectiveness.
- Create comprehensive t

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📌 Senior Telephony Solutions Architect (Bogotá)
🏢 FPS Innovation Labs
📍 Bogotá