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Chief Operations Officer (Britam General Insurance) – ( G )
Job Purpose and Key responsibilities
Job Purpose:
The Chief Operations Officer will be accountable for Overseeing the technical and non-technical operations supporting General Insurance Business with a core mandate to drive a robust underwriting and claims function to drive growth in underwriting profitability.
The role holder will also be responsible for setting and driving strategic direction and providing executive leadership and management to the business operations, focusing on ensuring the department’s performance meets or exceeds customer expectations while concurrently driving operational efficiencies. The role will play a significant role in developing and implementing processes and technology solutions necessary to achieve the organization’s business goals and objectives.
Key responsibilities:
- Oversee compliance with underwriting and claims guidelines and reinsurance treaty provisions in underwriting and claims.
- Oversee compliance with administration mandates for pension customers.




- Oversee the administration of treaty and facultative treaties including specialty risk structuring/pricing negotiations.
- Collaborate with IT and Customer Experience team to drive seamless customer experience.
- Collaborate with BD team in retention of customers/intermediaries.
- Collaborate with BD in specialty risk structuring/sales.
- Ensures inter-departmental coordination for business and operational efficiency.
- Leading and executing the operational strategy of the business by establishing and enforcing organizational goals, policies and operating procedures.
- Defines the service operations strategy to ensure the business provides world-class service to all customer segments.
- Ensure operational efficiency in Claims, Underwriting, Reinsurance, Group Life, Pension and AMC operations departments in accordance with established SLAs.
- Put in place standards for interdepartmental service level agreements tha

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📌 Britam Hiring Chief Operations Officer (Soledad)
🏢 Opportunities For Young Kenyans
📍 Soledad