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Overview
Customer Success Manager / Passport Global
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Full time / 8 hours per day / Remote
Compensation: USD $1,500–$2,000 per month (based on experience)
- 13 days of paid vacation / 5 paid sick days / 11 floating holidays per year
- Option to purchase 761 shares
Must-Haves
- Based in Latin America
- 3+ years experience working in low-touch, high-tech Customer Success, Account Management or Sales roles
Working Hours: 9:00 AM to 5:00 PM in your time zone.
Contract Type: Independent contractor (you will be responsible for your own taxes and benefits).
Equipment: You need to provide your own computer equipment and internet.
Passport General / /
Passport Global empowers brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts,
integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.
About the Role
As Passport’s SMB Customer Success Manager, you will report to the CSM Manager, while working heavily across Customer Success, CX, Product, and Marketing teams. You will be responsible for ensuring the success and owning the customer experience of our fast-growing small and mid-market customers.
In this role you will monitor the health of hundreds (going on thousands) of our SMB brands, drive their success with Passport, and improve their customer experience through a 1-to-many success model. Your days will be spent vacillating between driving internal initiatives to improve processes and solving SMB pain points, to creating meaningful large-scale interactions and delivering more value for
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asn6h